"Amazing New York trip with Fantastic memories" *****
IT WAS AMAZING,
Thank you so much for sorting everything out for us.
We got upgraded both ways on United airlines at no extra charge !
My head phone socket didn't work on the way back so they gave both of us $100 towards another flight ! Amazing customer service (better than BA ha ha)
The Edison hotel bedrooms were basic but clean, however the location was fantastic, turn right out of the doors and on Times Square within 100 metres ,the staff were great, security was fantastic you had to show your room card to get in the lifts.
We made so many special memories in the days we spent there and on the carriage ride around Central Park on Valentine's Day we agreed to spend the rest of our lives together 💕💕💕
Please feel free to ensure that your manager knows what an amazing job you did to make sure this special holiday happened for us, and I'm more than happy for them to contact me for specific feedback about your commitment to excel in customer service.
You are a credit to your company and I have and I will continue to certainly recommend both you and your company to my family & friends, along with any further holidays we may take.
Kind Regards to a very exceptional individual
Helen :-) x
Written on: 2nd March 2017